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Support Options
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Shavlik's VMware Support StatementShavlik Technologies confirms that we will support customers running Shavlik NetChk Protect and Shavlik NetChk Compliance on supported Operating Systems in a VMware virtual machine environment.Shavlik Technologies will provide unqualified support for Shavlik NetChk Protect and Shavlik NetChk Compliance running in a VMware virtual environment in an identical manner as with Shavlik NetChk Protect and Shavlik NetChk Compliance running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should Shavlik Technologies suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue. While Shavlik Technologies products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate Shavlik's typical sizing and recommendations. |
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